Frequently asked questions (FAQ)
What does Frøken Lilly sell?
Frøken Lilly sells hand-picked antiques, vintage finds, applied art, glass, ceramics, jewelry, and home accessories from Denmark and the rest of Europe. There are also a few products from other parts of the world. Each item is carefully selected with a focus on quality, history, and sustainability.
What is the difference between vintage and antique?
Generally, an item is designated as antique when it is over 100 years old. Vintage items are typically from recent decades, often from the 1920s to the 1990s. Both can have great collector's and decorative value.
Are your items used?
Yes. Most items are used, vintage, or antique. Therefore, minor signs of wear may occur and are considered a natural part of the item's history and charm.
How do you assess the condition of the items?
All items are individually reviewed, and any faults, chips, scratches, or signs of wear are described and photographed as accurately as possible. Please contact us if you would like more pictures or further information.
Are the items original?
We strive to identify and describe all items correctly. Any marks, stamps, or signatures are photographed and described in the product listing. If we are unsure about an identification, it will be clearly stated in the description.
Do you ship internationally?
Yes. The website is primarily set up for Danish customers, but Frøken Lilly ships to all countries in Europe as well as selected countries outside the EU.
Please contact us via the chat function or email if you wish to have delivery outside Denmark. The shipping price is calculated individually depending on the destination, weight, and package size. You will then receive an order confirmation and a secure payment link.
What is the delivery time?
Orders are usually dispatched within 1-3 business days. The delivery time then depends on the carrier and destination.
How are fragile items packaged?
Glass, porcelain, and other fragile items are carefully packed with protective packaging and often according to the "box in box" principle to ensure that the items arrive safely.
Can I return an item?
Yes. When purchasing as a consumer, you generally have a 14-day right of withdrawal according to applicable Danish law – regardless of which country you order from. See our terms and conditions for further information.
How do I clean antiques and vintage finds?
We recommend gentle cleaning without strong chemicals and generally advise against using a dishwasher. Especially older glass, silver, ceramics, and porcelain should be treated carefully to preserve patina, quality, and value.
Do you have other products than those shown on the website?
Yes. Frøken Lilly has a large stock of antiques, vintage, and applied art, which are continuously being uploaded online. Far from all items are for sale on the website yet.
Please feel free to contact us if you are looking for something specific – we might already have it in stock.
Do you also buy antiques and vintage items?
Yes. Please feel free to contact us if you have antiques, vintage items, or collectibles you wish to sell. Please include pictures and a brief description.
How do I know if an item is genuine?
We examine and identify all items to the best of our ability using stamps, signatures, labels, literature, and experience. Any uncertainties will always be stated in the product description.
How do you find your items?
Our items are sourced through many different channels, including auctions, purchases, estate sales, flea markets, private collections, and antique markets in both Denmark and abroad.
Can I reserve an item?
Please contact us as soon as possible if you wish to reserve an item. We evaluate reservations individually, but cannot guarantee that an item can be held back.
How do I contact you?
You can contact us via the chat function on the website or send an email to contact@frokenlilly.dk. We strive to answer all inquiries as quickly as possible.