Terms of service
TERMS AND CONDITIONS – Frøken Lilly
Last updated: 22 of June 2026
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General Information
The webshop is operated by:
Frøken Lilly
Fyrrevænget 16
3630 Jægerspris
Denmark
CVR/VAT No.: 45782158
Email: contact@frokenlilly.dk
Phone: +45 23 45 27 04
All prices are stated in DKK. You may choose to have prices displayed in your preferred currency.
Automatic currency conversion (standard):
Product prices are converted according to the current exchange rate, including a standard conversion fee (typically 1.5%), after which rounding rules may be applied.
VAT:
Items are sold under the special VAT scheme for second-hand goods (margin scheme), which means that VAT is not shown separately.
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Products – Pre-Owned, Antique and Vintage Items
We primarily sell pre-owned items, one-of-a-kind items, vintage goods and antiques, which may have:
patina
age-related wear
colour variations
minor defects and irregularities
This is normal and to be expected with pre-owned items.
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Description, Origin, Marking and Disclaimer
Description:
All items are described to the best of our professional ability based on visual inspection and known information.
Origin and marking:
If the manufacturer, designer, year or origin cannot be established with 100% certainty, wording such as the following may be used:
“presumed”, “possibly”, “attributed to”, “in the style of”, “to the best of our assessment”.
Authenticity:
Information is provided in good faith as professional assessments – not as guarantees, unless the item has documented provenance.
Images:
The images form an important part of the description. Colours may vary due to screen settings.
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One-of-a-Kind Items and Items with Quantity
One-of-a-kind items:
Most products are available in only one example and cannot be reordered.
Multiple similar items:
If several examples in comparable condition are available, the customer may select the quantity.
Different condition:
Items in different condition are listed as separate products with individual descriptions.
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Right to Complain
A 2-year right to complain applies in accordance with the Danish Sale of Goods Act.
The right to complain covers defects and non-conformities that were present at the time of delivery.
As the items are pre-owned, the customer must accept ordinary wear, patina and age-related signs that are described or visible in the photos.
The right to complain does not cover conditions that are stated in the product description.
Complaints must be made within a reasonable time and no later than 2 months after the defect has been discovered.
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Right of Withdrawal (14 Days)
When purchasing from the webshop, you generally have a 14-day right of withdrawal in accordance with the Danish Consumer Contracts Act.
The withdrawal period is calculated from the day you receive the item. If the item is delivered to a parcel shop or parcel locker, the period does not begin until the item has been collected.
You must notify us in writing within 14 days that you wish to withdraw from your purchase. You then have a further 14 days to return the item.
For customers in the EU, the withdrawal period is calculated from the day you receive the last item in your order.
How EU customers exercise the right of withdrawal:
As an EU customer, you can easily start a return request or cancellation via your customer account on . Log in, go to Orders, select the relevant order and follow the instructions. You may also use the standard withdrawal form in section 12 of the Return and Refund Policy.
Returns:
The item must be returned in the same condition and quantity as received. You may inspect the item, but it must not be used in a way that reduces its value.
You pay the return shipping costs yourself, unless otherwise agreed.
Refund:
In the case of timely withdrawal, we will refund the purchase amount, including the original standard delivery cost, no later than 14 days after we have received your notice of withdrawal.
However, we may withhold the refund until we have received the item back or until you have provided documentation that the item has been sent.
Partial withdrawal:
If you have purchased several items in the same order, you may choose to return one or more items. In that case, you will receive a refund for the purchase price of the returned items.
In the case of partial withdrawal, delivery costs are not refunded, unless otherwise required by mandatory legislation.
Reduction in value:
If the item is used, damaged or handled beyond what is necessary to determine its nature and condition, a deduction may be made for reduction in value.
Standard Withdrawal Form:
(This form should only be completed and returned if the right of withdrawal is exercised)
To:
Frøken Lilly
Fyrrevænget 16
3630 Jægerspris
Denmark
Email: contact@frokenlilly.dk
I hereby give notice that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following items:
Ordered on:
Received on:
Consumer’s name:
Consumer’s address:
Date:
Signature (only if this form is submitted on paper)
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Prices and Payment
Prices are stated in DKK and include VAT under the margin scheme for second-hand goods.
The amount is charged when the order is placed, as most items are one-of-a-kind and reserved for the customer.
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Order Placement and Order Confirmation
You will receive an order confirmation and a shipping confirmation when the order is dispatched.
The order confirmation is an automatic confirmation that the order has been received and does not constitute final acceptance. The agreement is only binding once the order has been dispatched.
We may cancel orders in the event of obvious errors, sold-out items or missing information.
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Delivery, Shipping and Shipping Prices
We deliver to Denmark and Greenland and, by agreement, to other countries.
Shipping is handled via shipping companies or Shipmondo with providers such as GLS, PostNord, DAO, Bring and UPS.
We normally dispatch orders within 1–2 business days.
Delivery times:
Denmark: 1–4 business days
EU: 3–10 business days
Greenland/Norway/United Kingdom/Liechtenstein: 7–15 business days
Other countries: 7–21 days
The risk only passes to you when the parcel has been physically received.
If the parcel is returned due to non-collection, shipping costs and return postage will be deducted from the refund.
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Packaging
Reused boxes and recycled packaging materials are often used in order to reduce environmental impact.
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Shipping and Customs
International orders are shipped DAP (Delivered At Place).
The customer is responsible for customs duties and import charges.
Frøken Lilly is not responsible for delays caused by customs clearance.
This does not limit the consumer’s mandatory legal rights.
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Return Shipping
In the case of ordinary withdrawal, the customer pays the return shipping costs and bears the risk during transport.
Return address:
Frøken Lilly
Fyrrevænget 16
3630 Jægerspris
Denmark
In the case of a justified complaint, Frøken Lilly pays the return shipping costs.
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Shipping Damage
In the event of damage, both the shipping company and Frøken Lilly must be contacted as soon as possible.
Please send photo documentation to contact@frokenlilly.dk
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Privacy Policy
Frøken Lilly is the data controller.
Personal data is processed for order processing, payment, delivery, bookkeeping, customer service and marketing.
Information is stored only for as long as necessary or in accordance with the Danish Bookkeeping Act.
The full policy is available on the webshop.
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Complaints
A complaint may be submitted to the Danish Complaints Boards Authority via www.forbrug.dk
EU consumers may submit a complaint via https://ec.europa.eu/consumers/odr/
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Governing Law and Jurisdiction
The transaction is governed by Danish law.
Disputes are settled by the Danish courts.
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International Customers
If you live in a country we do not normally deliver to and would like to place an order, please contact contact@frokenlilly.dk
All such orders are handled individually by email.