Shipping policy
Frøken Lilly – www.frokenlilly.dk
Last updated: 8 December 2025
Contact: contact@frokenlilly.dk
1. Delivery Areas
Frøken Lilly delivers to the following areas:
Denmark
EU
Greenland, Iceland and the Faroe Islands
Norway, United Kingdom
Japan
USA
Canada
If you reside in another country, you may contact us at contact@frokenlilly.dk for an individual shipping quote.
2. Shipping Carriers
All parcels are shipped via Shipmondo using the following carriers:
DAO
PostNord
GLS
Bring
UPS
The shipping carrier is selected by Frøken Lilly.
3. Delivery Types
Delivery to Parcel Shop (Standard)
Orders are delivered to a parcel shop unless there is another agreement between FRøken Lilly and the buyer.
If the selected parcel shop is full, the carrier may automatically redirect the parcel to the nearest alternative parcel shop.
This is considered valid delivery.
Home Delivery:
Some carriers offer home delivery depending on address and the option selected at checkout.
4. Delivery Time
Orders are typically dispatched within 1–2 business days.
Estimated delivery times:
Denmark: 1–4 business days
EU: 3–10 business days
Norway & Greenland: 7–21 business days
Other countries: 10–21 business days
Delays caused by the shipping carrier, weather conditions, or peak periods (e.g., December) may occur and are beyond our control.
5. Shipping and Customs
International orders are shipped DAP (Delivered At Place). The customer is responsible for paying customs duties, import fees, and local taxes upon delivery. These costs are not included in the product price or shipping price.
Important for USA customers: From August 2025, there is no de minimis threshold in the USA. All shipments to the USA are subject to customs duties regardless of value.
Shipping rates: Shipping costs are calculated at checkout based on weight and destination. For large orders, the shipping price may be an estimate. Any additional costs will be communicated before dispatch.
Packaging: Products are packed securely. For orders with multiple items, packaging is optimized to minimize weight and costs.
6. Dispatch and Order Confirmation
You will receive the following emails:
Order confirmation – when you complete your purchase
Shipping confirmation – when your parcel has been dispatched
Tracking link – when the carrier activates tracking
7. Packing and Packaging
For environmental and financial reasons, we often use:
- reused boxes
- recycled filling materials
- reused bubble wrap or paper
- other types of reused articles
This may mean the packaging contains prints or logos from other companies.
This does not affect product quality or protection.
8. Shipping Risk
The risk transfers to the customer once the parcel has been physically received.
If the parcel is damaged during transport:
Document the damage with photos
Contact the shipping carrier as soon as possible
Send photos + order information to contact@frokenlilly.dk the same day
We are happy to assist with the process.
9. Uncollected Parcels
If a parcel is not collected and is returned to us, this is considered a withdrawal, and we will:
- refund the price of the item
- deduct both the original shipping cost and return shipping cost
The parcel can be resent upon payment of new shipping costs.
10. Partial Deliveries
If an item is unexpectedly out of stock, we will contact you as soon as possible regarding:
- an alternative
- partial refund
- cancellation of the order
11. Delivery Issues
Please contact us at contact@frokenlilly.dk if you:
- have not received your parcel within the expected timeframe
- cannot track your parcel
- experience issues with parcel shops or delivery locations
We will gladly help you find a solution.
Feel free to ask any qusetion at chatbox and we will returm as soon as possible.
Kind regards
Frøken Lolly